About the Author

Randy Hopkins is president and CEO of Team Excellence, Inc., a Houston-based organizational development and management consulting firm specializing in performance management and leadership development. Team Excellence provides its clients with proprietary systems for personality and behavioral assessment, employee performance appraisal, strategic organizational assess­ment and various other organizational feedback processes. Team Excellence has received two human resource industry awards for its unique metrics-driven system of organizational performance accountability called The Team Development Strategy. Founded in 1980, Team Excellence’s clients have represented a wide-variety of businesses and industries and have included IBM, Xerox, Tenneco, Nabisco, NL Industries, Bechtel, CompleteRx, Merrill Lynch, Bank of America, Kraft Foods, BMC Software, Dyn­egy, Memorial Hospital System, Aker Kvaerner, Procter & Gamble, Hunt Oil, New Process Steel, Sterling Bank, Catholic Extension, MD Anderson Cancer Center, and Patriot Bank among others.  Prior to founding Team Excellence, Randy began his career as the training and development manager for an operating division of Tenneco, Inc. He later served as training manager for the Amerada Hess refinery on St. Croix in the U.S. Virgin Islands and then joined the staff of an international psychological testing and consulting firm, where he served as a senior associate and vice president.